Privacy Policy

Effective Date: 01/06/2025

Service Name: EcoCharts

Email: info@ecocharts.me

EcoCharts respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our service via WhatsApp.

1. Who We Are

EcoCharts is a data analysis service that allows users to send prompts through WhatsApp and receive AI-powered insights and visualizations in return.

2. Personal Data We Collect

We collect and process the following personal data when you interact with EcoCharts:

• Phone Number – to identify and communicate with you
• Name – if provided through WhatsApp or registration
• Message Content – limited to text you input for analysis (used temporarily for processing)
• Usage Metadata – including interaction timestamps, frequency of use, and response behavior (used for analytics)

We do not collect or process sensitive personal data (e.g., health, political views) intentionally.

3. How We Use Your Data

• To deliver the EcoCharts service and respond to your prompts
• To enhance our services through usage analytics
• To provide user support (automated or human-assisted)
• To ensure security and monitor service abuse

Your data is not shared with third parties or used for advertising.

4. AI and Automated Processing

Some EcoCharts outputs are generated by automated systems or artificial intelligence models. These tools process your prompts in real time to generate responses. Outputs may be influenced by the accuracy and clarity of your inputs.

5. Legal Basis Under GDPR

• Contractual necessity: to provide you the service you registered for
• Legitimate interest: to improve and secure our services
• Consent: when applicable, such as for storing optional contact information

6. Data Retention

• For as long as you are an active user
• For up to 12 months after your last interaction, unless you request deletion sooner
• Aggregated analytics may be retained without identifying information

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct or update your data
• Request data deletion ("right to be forgotten")
• Object to or restrict data processing
• Request data portability
• Lodge a complaint with a Data Protection Authority (DPA)

You can exercise any of these rights by contacting us at: EcoCharts.ai@gmail.com

8. Data Security

We use appropriate technical and organizational measures to safeguard your data, including:

• Encrypted communications
• Restricted access to data storage
• Monitoring for unauthorized access attempts

9. Data Transfers

If we process or store your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or processor compliance with recognized data protection frameworks.

10. Children’s Privacy

EcoCharts is not intended for use by individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Significant changes will be notified via WhatsApp or email.

12. Third-Party Disclaimer (WhatsApp / Meta)

EcoCharts is an independent service and is not affiliated with, endorsed by, or sponsored by WhatsApp, Meta Platforms, Inc., or Facebook, Inc.

• “WhatsApp” and “Facebook” are registered trademarks of Meta Platforms, Inc.
• Your use of EcoCharts via WhatsApp is also subject to WhatsApp’s Terms of Service and Meta’s policies.

We recommend you review WhatsApp’s and Meta’s terms to understand how your data may be processed on their platforms.

13. Contact

For any privacy-related inquiries, please contact us:
Email: info@ecocharts.me
Legal Entity: EcoCharts